Kangaroo Self Storage
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FAQ's

What is self storage and how does it work?
What do I need to bring to start storing?
How much does it cost to store my things with you?
What is included in the price - are there any hidden extras?
Why do I need my own padlock?
Do I pay weekly or monthly?
Do you offer any discounts?
How can I pay for my storage?
How often can I have access to my goods and how much does it cost for access?
Do I have to book a room?
Can I move in today?
What are your opening hours?
Do I have to sign a lease?
How do I get my goods to you?
Do you do removals/van hire?
Can I transfer to another room if I find I have too much or too little space?
How high are your storage rooms?
Are the storage rooms heated?
What sort of security do you have?
What is the minimum time I can store with you?
Once I have a room how long can I stay?
Do I have to give you notice to leave?
What can I store?
Why do I have to log my entry into the building each time by swiping my access card or entering my pincode?
Do you sell boxes and packing materials, and will you deliver them to me?
Will you accept deliveries to my room?
Do you have trolleys available?
Is there someone at the store I can talk to should I have a problem?

What is self storage and how does it work?
Self storage is a service offering flexible, do-it-yourself storage for domestic and business customers. Kangaroo provides clean, dry, individual storage rooms, access to which is available free of charge seven days a week. Your storage room is locked with your own padlock ensuring that only you have access to your goods.

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What do I need to bring to start storing?
Please bring the following:
  • Two forms of ID, one should be photographic (driver's licence, passport etc)
  • Payment (bank info, credit/debit card, cheque or cash)
  • An alternative contact name, address and phone number
  • A padlock (we sell them if you forget)
  • An estimate of the value of goods to be stored
  • Insurance cover note - only if you believe your policy covers your goods in the store. If you do not have insurance cover, don't worry, we sell bespoke insurance cover to meet all your needs.
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How much does it cost to store my things with you?
The cost of a storage room depends upon the size required. We suggest that you look at either our business or household size estimator or speak to a member of our staff to determine the optimum storage for your requirements. A price can then be quoted on the correct sized room. At kangaroo we have rooms ranging from a 10 sq. ft. space to 500 sq. ft. or more.

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What is included in the price - are there any hidden extras?
The price you are quoted by our staff includes your storage charge, rates, service charges, utility bills and maintenance costs. You will need a padlock to secure your room and your goods will need to be insured whilst in storage. A refundable security deposit equal to four weeks' storage charge is payable at the commencement of storage and is refunded when you vacate your storage room.

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Why do I need my own padlock?
You need your own padlock to ensure that you are the sole key holder for your room.
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Do I pay weekly or monthly?
We invoice customers on a four weekly (twenty eight day) basis payable in advance. However, we only ask for seven days' notice when you vacate your room and we refund to you any unused storage charge.
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Do you offer any discounts?
Yes, we offer a range of discounts including:
  • An introductory offer of up to 50% off your first eight weeks' storage charge - see our special offers page or please call for more details. This discount provides great value for short term storers, such as home movers.
For longer term storers we also offer the following pre-payment discounts:
  • 5% off storage charge for 6 month prepayment.
  • 10% off storage charge for 12 months prepayment.
  • We also offer a 10% discount to students upon production of a valid Student ID Card.
  • And a 10% discount to members of the Military on production of a valid Military ID.
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How can I pay for my storage?
We offer a number of payment options including direct debit, standing order, credit card, debit card, cheque and cash.
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How often can I have access to my goods and how much does it cost for access?
We offer unlimited access to your goods, so you can add or remove items from your storage room whenever you require. Access is FREE at kangaroo.
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Do I have to book a room?
No, you can fill in your storage agreement today and move in immediately. However to be guaranteed a room of a specific size on arrival it is advisable to book your room in advance. The reservation fee is £20 and holds your room for up to 4 weeks. This reservation fee is refunded against your first invoice for storage.
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Can I move in today?
Yes, a member of our staff will fill in our simple storage agreement with you (this takes a few minutes) and then you can move your goods in straight away.
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What are your opening hours?
Our normal reception opening hours are:
Monday - Friday 8am - 6pm
Saturday 9am - 4pm
Sunday 10am - 2pm
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Do I have to sign a lease?
No you don't, you sign a straightforward storage service agreement prior to moving into your room. The agreement comprises a simple "no fuss" contract. The contract takes a few minutes to complete.
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How do I get my goods to you?
You can bring your goods in your own vehicle if you have enough space. We have ample car parking and large loading/unloading areas. Alternatively, we can suggest local van hire/removal companies to help with your transportation.
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Do you do removals/van hire?
No, we are purely a self storage centre. However we can suggest local removal/van hire companies some of which offer discounted rates to kangaroo customers.
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Can I transfer to another room if I find I have too much or too little space?
You are welcome to move to another size room at any time depending on your storage requirements.
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How high are your storage rooms?
Our rooms range from eight feet to ten feet in height.
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Are the storage rooms heated?
Our rooms are not heated. However, we do find that the temperature within our stores remains fairly constant.
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What sort of security do you have?
Kangaroo stores incorporate extensive security features including:
  • 24 hour Digital CCTV located both inside and outside the main building monitoring all entrances & exits
  • A sophisticated alarm system
  • Coded electronic gate access to the building accessible only with your own personal security swipe card or PIN Number
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What is the minimum time I can store with you?
Our minimum storage period is seven days
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Once I have a room how long can I stay?
You are welcome to stay for as long as you require, a week, month, year, or anything in between and beyond - YOU choose.
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Do I have to give you notice to leave?
We only require seven days notice of your intention to vacate your room. At this time a refund will be processed for the initial security deposit and any unused monies that you have paid. Notice must be given in writing, by either fax, post or e-mail.
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What can I store?
You can store almost anything in our rooms. The only exceptions are:
  • Living items such as animals & plants
  • Hazardous materials such as flammable liquids and explosives
  • Items that could decompose such as exposed foodstuffs
  • Unauthorised or illegal goods such as firearms etc.
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Why do I have to log my entry into the building each time by swiping my access card or entering my pincode?
For security for you, your belongings, others and their belongings and, most importantly, for health and safety
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Do you sell boxes and packing materials, and will you deliver them to me?
Yes, we sell an extensive range of packing materials from boxes to bubblewrap. Packing materials can be purchased in person from our stores or you can purchase over the phone and have them delivered to your door, provided you live locally.
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Will you accept deliveries to my room?
Yes, by pre-arrangement we can hold a key to your room and take delivery of goods for you. We sign for the amount of packages received but not for the contents as this would necessitate us opening your packages. This service is FREE.
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Do you have trolleys available?
There are a number of different sized trolleys and pallet trucks available, FREE of charge for customer use. We also have a forklift truck available for any heavier goods, which can be operated on your behalf by one of our trained staff. This is also FREE of charge.
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Is there someone at the store I can talk to should I have a problem?
There will always be a trained member of staff available during reception opening times.
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If you prefer you can call Kangaroo Self Storage Glasgow on 0141 551 5181 or Kangaroo Self Storage Dundee on 01382 455 800
We help so many customers with their storage, so just call us so we can help you too.
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